Shipping Policy

Shipping Policy

Effective Date: 6-7-2025

Thank you for shopping with ELLA & NOIR. We are committed to delivering your order in a timely and secure manner. This Shipping Policy outlines important information regarding processing times, delivery options, shipping costs, and more.

1. Order Processing Time

  • All orders are processed within 1–3 business days (Monday–Friday, excluding holidays).

  • Orders placed on weekends or holidays will be processed the next business day.

  • During high-demand periods or sales events, processing times may be slightly extended.

2. Shipping Rates & Delivery Times

We ship worldwide. Shipping costs and delivery times vary depending on your location and selected shipping method at checkout.

Region Standard Shipping Estimated Delivery Time
United States USD [insert amount] 3–7 business days
North America (outside U.S.) USD [insert amount] 7–14 business days
Europe USD [insert amount] 7–14 business days
Asia-Pacific USD [insert amount] 10–20 business days
Rest of World USD [insert amount] 10–20 business days

⏳ Note: Delivery times are estimates and may be affected by customs processing or courier delays.

3. Order Tracking

Once your order is shipped, you will receive a confirmation email with a tracking number and a link to track your package online.

4. Customs, Duties & Taxes

  • International orders may be subject to customs fees, import duties, and taxes imposed by your country.

  • These charges are not included in the item price or shipping cost and are the responsibility of the customer.

  • Please check with your local customs office for more information.

5. Undeliverable or Lost Packages

  • Please ensure your shipping address is complete and accurate.

  • We are not responsible for shipments lost due to incorrect addresses provided by the customer.

  • If your package is lost in transit or marked as delivered but not received, please contact the carrier first, then email us if unresolved.

6. Shipping Delays

We are not liable for delays caused by:

  • Natural disasters or extreme weather

  • Postal service disruptions

  • Customs clearance delays

  • Peak season traffic

We appreciate your patience during such events.

7. Questions About Shipping

For any questions about your shipment, please contact us:

ELLA & NOIR
📍 75 E 3RD ST, Sheridan, WY 82801, USA
📧 Email: support@ellaandnoir.com